Customer Success Manager

Your benefits at Unite

Flexible working hours

Continiuous learning

30+ vacation days

Remote working

At Unite, we are currently seeking a dynamic and results-driven individual to join our team as a Customer Success Manager. Your core objective is to enhance revenue growth and profitability by meeting the targets set in our sales plan. This involves a thorough analysis of end-user activities and data to leverage spending trends and identify new opportunities.
A crucial part of your role is actively guiding and coaching end-users on our platform to maximise its use. You're also responsible for forging strong, enduring customer relationships, offering strategic advice, and ensuring exceptional customer service to promote repeat business and loyalty.

Your role

Revenue generators: You'll contribute to the company's growth by driving account expansion, renewals and identifying opportunities for up-selling and cross-selling additional products or services that may benefit the customer
Customer engagement and platform utilisation: You'll guide and coach end-users on the platform, engaging and growing the customer base, and addressing common challenges with improved usage strategies
Account management: You'll manage client accounts, which includes understanding their needs, identifying their success indicators, and ensuring they are getting the most value from the products/services they purchased
Data analysis and trend identification: You'll gather and analyse end-user activity and data, identifying and reviewing spending trends to capitalise on new categories and product opportunities
Relationship building and customer consultation: You'll build strong, lasting relationships with customers, acting as a consultant by providing strategic advice and recommendations

Your qualifications

Education: You hold at least a Bachelor's degree in Business, Marketing, or related field; Master’s degree or MBA preferred
Experience: You have 3+ years of relevant experience in Customer Success or Account Management and a proven track record of meeting and exceeding customer retention and revenue goals
Background: You have a solid understanding of B2G procurement and regulatory landscapes as well as a proven track record of driving revenue growth and managing large portfolios
Communication: You have excellent verbal and written communication skills and the ability to articulate complex ideas and solutions in a clear and concise manner
Problem Solving: You have strong problem-solving skills with the ability to think strategically
Customer-focused: You have a passion for customer success and satisfaction

Interested? Then apply directly.

Apply now

What you can expect from us

We offer a flexible work location: You can work in our modern Unite office in Cardiff and remotely – a hybrid model
We think long-term: That’s why we are great believers in offering creative freedom – you’ll also get access to our Academy training to grow your career
We offer workations for new possibilities: You can work abroad for up to 2 months, which is a great way to extend your time away or visit your family and friends in other countries
We operate at eye level: Join our fair corporate culture and work with helpful colleagues and experienced management
We care about work-life balance: We offer flexible working hours and 30+ holidays so you can strike a good balance between your work and personal life

We are Unite.

We connect the economy for sustainable business. Our trusted e-procurement platform, with its integrated Mercateo Marketplace and Procurement Portal, enables effortless sourcing and purchasing for B2B and public sector organisations. Bringing buyers and suppliers together for mutual benefit, we've established a solid foundation of fair competition and trustworthy partnerships. Our platform’s scalable infrastructure supports connections, business stability and a robust supply chain. We revolutionise e-commerce for B2B and the public sector by adding and sharing value for markets and communities.

Would you like to become a part of Unite?
We founded our company in 2000 and our headquarters is located in Leipzig, Germany. We operate in 12 European countries, with over 700 employees working both in-office and remotely. In 2022, we achieved revenue of €447.7 million.