Head of Customer Success (m/f/x)

Your benefits at Unite

Flexible working hours

Continuing education

30+ vacation days

Remote working

The role of Head of Customer Success will spearhead our B2B and B2G account strategies, championing advanced penetration methodologies and holistic account management techniques. This leadership role requires someone who can not only strategies but also roll up their sleeves when necessary, creating a cohesive bridge between customer needs, customers end users, and sustainable business growth.

Your role

Strategic and Cross-Functional Leadership: Craft and execute overarching strategies and collaborate with other department heads to deepen client relationships and enhance the customer experience from all fronts
Team Development: Mentor, guide, and develop a team of Customer Success Managers, ensuring they achieve and surpass their targets
Revenue Enhancement: Oversee the team's efforts in recognizing upsell and cross-sell possibilities, ensuring consistent growth across accounts
Feedback Synthesis: Streamline the feedback loop, ensuring customer insights are integrated into product, sales, and marketing strategies
B2G Compliance & Training: Ensure the team's adeptness with B2G procurement nuances, software regulations, and pertinent compliance

Your qualifications

Education: Bachelor's degree in Business, Marketing, or related field; Master’s degree or MBA preferred
Experience: 6+ years of deep experience in account penetration and management, with a minimum of 3 years in a leadership role within the B2B and B2G sectors
Background: Solid understanding of B2G procurement and regulatory landscapes as well as a proven track record of driving revenue growth and managing large portfolios
Communication: Stellar communication skills and the ability to inspire and lead teams
Further skills: proficient with advanced CRM software and account management tools; strategic thinking paired with operational prowess

Interested? Then apply directly.

Apply now

What you can expect from us

We offer a flexible work location: You can work in one of our modern Unite offices or remotely – or even do a mix of both
We think long-term: That’s why we are great believers in offering creative freedom – you’ll also get access to our Academy training to grow your career
We offer workations for new possibilities: You can work abroad for up to 2 months, which is a great way to extend your time away or visit your family and friends in other countries
We operate at eye level: Join our fair corporate culture and work with helpful colleagues and experienced management
We care about work-life balance: We offer flexible working hours and 30+ holidays so you can strike a good balance between your work and personal life

We are Unite.

We connect the economy for sustainable business. Our trusted e-procurement platform, with its integrated Mercateo Marketplace and Procurement Portal, enables effortless sourcing and purchasing for B2B and public sector organisations. Bringing buyers and suppliers together for mutual benefit, we've established a solid foundation of fair competition and trustworthy partnerships. Our platform’s scalable infrastructure supports connections, business stability and a robust supply chain. We revolutionise e-commerce for B2B and the public sector by adding and sharing value for markets and communities.

Would you like to become a part of Unite?
We founded our company in 2000 and our headquarters is located in Leipzig, Germany. We operate in 14 European countries, with over 700 employees working both in-office and remotely. In 2022, we achieved revenue of €447.7 million.